Frequently asked questions about your stay

Open the page of the apartment you are interested in and select your arrival and departure dates and the number of guests. The availability check shows whether the stay is possible and the total price for your selection.

Eligible stays can be booked directly online. Before completing your booking, you can review the applicable booking and payment conditions and accept the terms and conditions. If direct booking is not offered for your dates, you can send an enquiry instead.

The minimum stay depends on the apartment and the period you choose. Our apartments are designed for longer stays; shorter stays are possible in some periods. In the availability calendar, free days with a shorter minimum stay are marked.

The availability check on the apartment page shows the minimum stay that applies to your dates. You can read more under Extended stays.

Yes. If you book through the reservation system on this website, you automatically receive a booking confirmation by email.

A maximum of 2 people are permitted in each apartment. If you select more guests in the availability check, you will see a notice. If you would like to clarify something about your travel party beforehand, please use the contact form.

The prices on our website include statutory VAT and the Berlin accommodation tax (city tax) of 7.5% of the accommodation price. The availability check shows the total price including the applicable taxes.

Because the stay is temporary, utilities such as electricity, heating and water are included in the rent as a flat rate. An adjustment can be made afterwards only in the case of excessive consumption.

Payment is made online via Stripe. For bookings with a monthly payment plan, the first rental month is due initially. Rental months start on your arrival date; the final period may be shorter.

Further instalments are paid using individual Stripe payment links. You will see the full schedule, including amounts and due dates, before you book.

A deposit is only charged if it has been agreed. In that case, our terms and conditions require payment no later than 30 days before arrival; it does not earn interest. It is refunded no later than 14 days after the tenancy ends, provided there are no claims against you, for example for damage to or loss of items.

When you book, you enter your full billing address; you can optionally add your company name. The invoice is issued using these details.

The cancellation terms depend on the length of stay. For stays of 7 to 29 nights, cancellation is free of charge up to 14 days before arrival. For later cancellation, early departure or no-show, 100% of the agreed rate or rent is charged.

For stays of 30 nights or more, cancellation is free of charge up to 30 days before arrival. After that, and in the case of a no-show or early departure, a payment for 30 nights at the agreed rate or rent is charged.

Please notify us of a cancellation in writing. The terms and conditions and the conditions you confirm before booking are binding.

The apartment is available from 3:00 pm on the day of arrival; there is no entitlement to earlier access.

We value a personal welcome and do not use key safes. For this reason, we limit check-in to 10:00 pm. Arrival after 10:00 pm is only possible by prior arrangement with us.

On the day of departure, please return the apartment vacated by 11:00 am at the latest. Late departure may incur additional charges under our terms and conditions.

Pets are not allowed in the apartments. Smoking is generally prohibited inside the apartments; it is permitted on the balcony or loggia.

Please be considerate of the other residents: playing music is not permitted from 10:00 pm to 8:00 am or from 1:00 pm to 3:00 pm, and televisions and stereos should be kept at room volume.

All three apartments at Ackerstraße have a separate bedroom with a king-size bed, an open kitchen, a living and dining area, a balcony or loggia, and ceiling cooling.

Luxury Studio 100 has 100 m² and a shower room. Luxury Studio 150 offers 150 m² with a dressing room, bathtub, rain shower and rowing machine. Dream Apartment 150 also has 150 m² with a dressing room and bathtub; there is a desk in the living area.

Yes. All three luxury apartments have a washing machine and a tumble dryer. The Atelier Apartment and the 65 m² apartment in Prenzlauer Berg each have a washing machine.

We also rent the Atelier Apartment, 45 m² in the quiet courtyard of a period building in Berlin Mitte, and a 65 m² apartment in the Bötzow neighbourhood in Prenzlauer Berg. You can find all apartments in the overview.

The three luxury apartments are on Ackerstraße in Berlin Mitte; Rosenthaler Platz and Kastanienallee are each about a 10-minute walk away. The Atelier Apartment is on Veteranenstraße in Berlin Mitte, and the 65 m² apartment is on Hufelandstraße in the Bötzow neighbourhood, about 200 metres from Volkspark Friedrichshain.

You will find more about the location on each apartment page.

Yes. The Berlin Guide lists selected events, and under Dining you will find our restaurant and café recommendations.

Please use the contact form. You can state the apartment and your preferred dates there; the email address and phone number are on the same page.